Bookings will be confirmed and held on receipt of a non-refundable deposit of NZ $400 per person by PureTrails New Zealand. The full name and contact details (phone, email & postal address) for each person booking the tour are required at the time of booking. Bookings received within 60 days of the departure date requires full payment to confirm your booking.
Bookings close one month prior to the tour departure date as we release any rooms not required with our accommodation suppliers at this point. Bookings may be accepted within one month of departure if there is still space available on the tour, and if we can secure an additional room. There is a $50 late booking fee to cover the time in contacting our suppliers and re-booking accommodation, and altering our catering arrangements.
Any tours that fall over NZ public holidays incur a surcharge of $50 per public holiday.
Once a self guided cycle package has been finalised, a quote raised and accepted, a 25% non-refundable deposit is required to secure your package. Accommodation bookings will be held for no more than 72 hours pending the receipt of a deposit. Bookings received within 60 days of the departure date requires full payment to confirm your booking.
Changes to your package after it has been finalised such as date of departure, or swapping a client name, will incur a $50 alteration fee. There are no refunds for changes on the day. Cancellation charges are detailed in 3] below.
Prices quoted are in New Zealand dollars. The balance of the tour or package price is payable 60 days prior to departure and payments must be made in New Zealand dollars. Payment is accepted by:
+ direct credit;
+ visa or mastercard & debit cards (add 2.9% surcharge applies);
+ international bank transfer (add $25 funds clearance fee);
PureTrails New Zealand strongly recommends all clients, including domestic travellers, purchase travel insurance to protect against unexpected cancellations. Cancellations must be received in writing and the following conditions apply:
+ Cancellations outside 60 days of the tour or package departure date will forfeit the full deposit;
+ Cancellations between 60-30 days of the departure date will forfeit 50% of the tour or package price*;
+ Cancellations within 30 days of the departure date will forfeit 100% of the tour or package price*.
* The tour price is defined as the tour fee + single accommodation supplement if applicable + bike hire or ebike hire if applicable. The package price is defined as the total quoted package price.
In some circumstances, it may be possible to transfer from one tour to another. In this situation, you must first confirm with us that the transfer is possible, then notify PureTrails New Zealand in writing of your request. Providing your transfer leaves your original tour with a minimum of 4 people, the following terms will apply:
+ If your notice is received more than 30 days prior to your original departure a $100 administration fee per person will apply.
+ If your notice is received within 30 to 15 days of your original departure date, 50% of your original tour cost* will be forfeited and the remainder transferred to the departure nominated by you. The transferred amount becomes non-refundable.
+ If your notice is received within 14 days of your original departure date, you will be unable to transfer and must forfeit your original booking and rebook on the new tour.
+ You are only able to transfer to another tour departing within 12 months of your original tour. You will need to pay any difference in price.
+ Once you transfer to Another Tour, further transfers on are not permitted and 100% of the transferred amount will be forfeited upon cancellation.
+ If your transfer leaves your original tour with less than 4 people, a transfer is not possible.
* the tour price is defined as the tour fee + single accommodation supplement if applicable + bike hire or ebike hire if applicable
A minimum of 4 people per tour applies to our scheduled biking and scenic tours. Charter tours or private departures require a minimum of 8 people. PureTrails New Zealand reserves the right to cancel any tour prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of payments you have made to PureTrails New Zealand. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.
There are no minimum numbers applicable to self-guided packages, however the price of some items such as shuttle transfers may change depending on the group size.
We strongly recommend all travellers, including domestic New Zealand travellers, purchase travel insurance to protect your financial investment from any unforeseen cancellations that you may be forced to make. Domestic New Zealand travellers can obtain a Domestic Travel Insurance Policy from 1Cover or CoverMore.
PureTrails New Zealand reserves the right to:
+ Change the accommodations, meal suppliers, included activities or, modify any aspect of the tour, or
+ Cancel or modify any routes within the tour or objectives set out in the itinerary, or
+ Substitute different or equivalent routes within the tour in place of cancelled or modified routes, or
+ Postpone, cancel or delay any such aspect of the tour if in the absolute discretion of PureTrails New Zealand, it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions which may affect the safety of participants and guides of the group. PureTrails New Zealand operates in remote areas. Every reasonable endeavour will be made to keep to published schedules but no guarantee is given.
To fully enjoy and benefit from your holiday experience you should be in good health and physical condition. We recommend that you follow our grading system and preparation recommendations before departure. For those booked on a tour, if you have a medical, physical or mental condition you must disclose this to us. We require our Tour Information and Safety Declaration Form be completed by you and returned to us 3 months prior to your tour departure date, or for bookings received within 3 months of departure, at the time of booking.
If PureTrails New Zealand is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of terrorism, acts or omissions of a third party or any other cause whatsoever outside PureTrails New Zealands’ reasonable control, PureTrails New Zealand will be under no liability to you and may, at its option, by written notice, either cancel the tour or package or arrange alternative tour or package arrangements.
You acknowledge that:
+ By its very nature adventure travel can be more challenging and demanding with a commensurately higher level of risk compared with conventional holidays, and involve potential exposure to injury and possibly death, and
+ Operational control of the tour or package may be in the hands of a third party and that your right of action in regard to any shortcoming of that third party’s performance is against the third party and not against PureTrails New Zealand, and
+ The additional dangers and risks associated with adventure travel may include difficult and dangerous terrain, extremes of weather, including sudden and unexpected changes, remoteness from normal medical services and from communications and evacuation difficulties in the event of illness or injury
+ We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel any activity if we become concerned for any reason for your safety or that of any other person.
+ You must follow our instructions and use any safety equipment provided at all times. For the above reasons you accept the inherent and increased dangers and risks associated with the proposed adventure and the accompanying risk of injury, death or property damage or loss.
In consideration of PureTrails New Zealand accepting your booking and in consideration of you being permitted by PureTrails New Zealand to join the tour to the extent permitted by law, you
+ release, waive, discharge, hold harmless and agree to indemnify PureTrails New Zealand and its officers, employees, agents, licensees, guides and other representatives and the land management authorities in New Zealand from all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with the tour or any activities conducted in conjunction there within unless caused by the willful negligence or wrongful act of PureTrails New Zealand and its employees: and regardless of the situation or circumstances giving rise to the claim you waive any claims you have, or may at any time have, against PureTrails New Zealand and its employees and you agree, by accepting the additional inherent dangers and risks associated with the tour, not to make any claim against or seek any compensation from PureTrails New Zealand and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the tour. To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This is subject to any rights you may have under the Consumer Guarantee Act 1993 if booking in NZ. If sections of the Act do apply PureTrails New Zealands’ liability is limited to resupplying the services or paying the costs of resupplying the services, whichever is the lesser.
WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured and/or suffer disruption in your travel arrangements. PureTrails New Zealand holds a current public liability insurance policy covering all tours operated by PureTrails New Zealand Ltd.
Your booking and all operations undertaken by PureTrails New Zealand are governed by the laws of New Zealand.
The information supplied by you on the Tour Information and Safety Declaration Form will only be used by PureTrails New Zealand. However, in the unlikely event of an accident, any special medical or personal information may be supplied to medical or emergency services personnel.
These Terms & Conditions are valid for all tours or packages booked after April 9 2020. For tours booked prior to April 9 2020, Terms & Conditions can be found here: T&Cs up until 8 April 2020