Please read carefully these terms and conditions of contract. In completing and submitting the Booking Form and/or paying a deposit, you agree to be bound by these conditions which constitute the agreement between PureTrails New Zealand Ltd (hereafter referred to as PTNZ) and you.
Bookings will be confirmed and held on receipt of a non-refundable deposit of NZ $400 per person by PTNZ. The full name and contact details (phone, email & postal address) for each person booking the tour are required at the time of booking. Bookings received within 60 days of the departure date requires full payment to confirm your booking.
We have a limited number of ebikes available for hire on our supported cycle tours. Ebike bookings can be secured with a non-refundable payment of $500. Refunds are not available if you change your mind about hiring an ebike.
Bookings close one month prior to the tour departure date as we release any rooms not required with our accommodation suppliers at this point. Bookings may be accepted within one month of departure if there is still space available on the tour, and if we can secure an additional room. There is a $50 late booking fee to cover the time in contacting our suppliers and re-booking accommodation and altering our catering arrangements.
Once a self guided cycle package has been finalised, a quote raised and accepted, a 25% non-refundable deposit is required to secure your package. In some cases ebike hire will require a non-refundable payment upfront.
Accommodation bookings will be held for no more than 48 hours pending the receipt of a deposit. Bookings received within 60 days of the departure date requires full payment to confirm your booking.
The prices quoted on our website (www.puretrailsnewzealand.co.nz) represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the balance payment due date, a small group surcharge will be offered to ensure the trips operation. Refer to the trip notes for all tour inclusions and exclusions.
Once you have paid a deposit for your trip any subsequent discounts or price reductions that are advertised may not be retrospectively applied.
Any tours that fall over NZ public holidays incur a surcharge of $50 per public holiday.
PTNZ will try its utmost not to increase tour prices, however, sometimes increases are outside its control. PTNZ reserve the right to amend tour prices at any time. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, or the need to engage alternative ground operators. Any increase in tour prices must be paid prior to the departure date.
Prices quoted are in New Zealand dollars. The balance of the tour or package price is payable 60 days prior to departure and payments must be made in New Zealand dollars. Payment is accepted by:
+ direct credit;
+ visa or mastercard & debit cards (add 2.9% surcharge applies);
+ international bank transfer (add $25 funds clearance fee);
PTNZ strongly recommends all travellers, including domestic travellers, purchase travel insurance to protect against unexpected cancellations. Cancellations must be received by PTNZ in writing where after the cancellation will take effect subject to the following:
+ Cancellations outside 60 days of the tour departure date will forfeit the full deposit;
+ Cancellations between 60-30 days of the departure date will forfeit 50% of the tour price*;
+ Cancellations within 30 days of the departure date will forfeit 100% of the tour price*.
* The tour price is defined as the tour fee + single accommodation supplement if applicable + bike hire or ebike hire if applicable.
PTNZ strongly recommends all travellers, including domestic travellers, purchase travel insurance to protect against unexpected cancellations. Changes or cancellations must be received by PTNZ in writing where after the cancellation or change will take effect subject to the following:
Changes to your package after it has been finalised:
(such as changing shuttle times, or swapping a client name, cancelling shuttles/bike hire)
+ More than 60 days prior to travel: will incur a $50 alteration fee
+ 15 – 60 days prior to travel will: incur up to a $100 alteration fee. There may also be cancellation or change fees on some third party services (eg accommodation; ebike hire)
+ 1 – 14 days prior to travel or after trip start: changes are not possible and no refunds are available
Cancel entire booking & rebook at a later date:
+ More than 30 days prior to travel: a $100 pp booking transfer fee applies and the remainder is transferred to a new departure date within 12 months
+ 15 – 30 days prior to travel: 40% of the booking total is forfeited; the remainder is transferred to a new departure date within 12 months
+ 1 – 14 days prior to travel or after trip start: 100% of the booking total is forfeited; no booking transfer is available
Cancellations & Refund by either the whole group or part of the group:
+ Cancellations outside 60 days of the package departure date: will forfeit the full deposit;
+ Cancellations between 60-30 days of the departure date: will forfeit 50% of the package price*;
+ Cancellations within 30 days of the departure date: will forfeit 100% of the package price*.
In some circumstances, it may be possible to transfer from one tour to another. In this situation, you must first confirm with us that the transfer is possible, then notify PTNZ in writing of your request. Providing your transfer leaves your original tour with a minimum of 4 people, the following terms will apply:
+ If your notice is received more than 70 days prior to your original departure a $100 administration fee per person will apply.
+ If your notice is received within 70 to 35 days of your original departure date, 25% of your original tour cost* will be forfeited and the transferred amount becomes non-refundable.
+ If your notice is received within 35 to 8 days of your original departure date, 50% of your original tour cost* will be forfeited and the transferred amount becomes non-refundable.
+ If your notice is received less than 8 days of your original departure date, you will be unable to transfer and must forfeit your original booking and rebook on the new tour.
+ You are only able to transfer to another tour departing within 12 months of your original tour. You will need to pay any difference in price.
+ Once you transfer to Another Tour, further transfers on are not permitted and 100% of the transferred amount will be forfeited upon cancellation.
+ If your transfer leaves your original tour with less than 4 people, a transfer is not possible.
* the tour price is defined as the tour fee + single accommodation supplement if applicable + bike hire or ebike hire if applicable
A minimum of 4 people per tour applies to our scheduled biking and scenic tours. PTNZ reserves the right to cancel any tour prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of payments you have made to PTNZ. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.
Charter tours or private departures require a minimum of 8 people. PTNZ reserves the right to cancel any charter tour or private departure prior to departure in the event that there are too few people booked on a tour in which case you will be given a full refund of payments you have made to PTNZ less the non-refundable deposit. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.
There are no minimum numbers applicable to self-guided packages, however the price of some items such as shuttle transfers may change depending on the group size.
PTNZ strongly recommends all travellers, including domestic New Zealand travellers, purchase travel insurance to protect your financial investment from any unforeseen cancellations that you may be forced to make. Domestic New Zealand travellers can obtain a Domestic Travel Insurance Policy from 1Cover or CoverMore.
PTNZ reserves the right to:
+ Change the accommodations, meal suppliers, included activities or, modify any aspect of the tour, or
+ Cancel or modify any routes within the tour or objectives set out in the itinerary, or
+ Substitute different or equivalent routes within the tour in place of cancelled or modified routes, or
+ Postpone, cancel or delay any such aspect of the tour if in the absolute discretion of PTNZ, it is necessary to do so due to inclement weather, snow or icy conditions or conditions that are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions which may affect the safety of participants and guides of the group. PTNZ operates in remote areas. Every reasonable endeavour will be made to keep to published schedules but no guarantee is given.
To fully enjoy and benefit from your holiday experience you should be in good health and physical condition. We recommend that you follow our grading system and preparation recommendations before departure. For those booked on a tour, if you have a medical, physical or mental condition you must disclose this to us. We require our Tour Information and Safety Declaration Form be completed by you and returned to us 3 months prior to your tour departure date, or for bookings received within 3 months of departure, at the time of booking.
If PTNZ is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, epidemics and pandemics, interruption of transport, government or political action, travel bans imposed by governments, acts of war or terrorism, acts or omissions of a third party or any other cause whatsoever outside PTNZ’s reasonable control, PTNZ will be under no liability whatsoever to you and may, at its option, by written notice to you cancel the tour wherein clause 4a or 4b will apply in respect of cancellation charges.
You acknowledge that:
+ By its very nature adventure travel can be more challenging and demanding with a commensurately higher level of risk compared with conventional holidays, and involve potential exposure to injury and possibly death, and
+ Operational control of the tour or package may be in the hands of a third party and that your right of action in regard to any shortcoming of that third party’s performance is against the third party and not against PTNZ, and
+ The additional dangers and risks associated with adventure travel may include difficult and dangerous terrain, extremes of weather, including sudden and unexpected changes, remoteness from normal medical services and from communications and evacuation difficulties in the event of illness or injury
+ We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel any activity if we become concerned for any reason for your safety or that of any other person.
+ You must follow our instructions and use any safety equipment provided at all times. For the above reasons you accept the inherent and increased dangers and risks associated with the proposed adventure and the accompanying risk of injury, death or property damage or loss.
To the extent permitted by law, by accepting the additional inherent dangers and risks associated with the tour, you release, waive and discharge all PTNZ representatives from all claims, actions or losses for personal injury or death, property damage, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise:
• out of or occur during your travel in connection with the tour or any activities conducted in conjunction with the tour unless caused by the reckless conduct of PTNZ representatives, or
• in connection with any optional activities which you may undertake during the course of your tour but which do not comprise part of your tour itinerary and you accept that any assistance given to you by PTNZ representatives in arranging such optional activities will not render the PTNZ representatives liable to you in any way.
A party will not be deemed to have waived any of its rights or remedies under these conditions or at law by allowing any time or indulgence or by not exercising any right or remedy arising out of any default by the other party.
If any part of a condition is illegal, unenforceable or invalid, it is to be treated as removed from the conditions, however, the remainder of the conditions are not altered.
This agreement and the rights and obligations of the parties will be construed and take effect in accordance with and be governed by the laws of New Zealand.
The information supplied by you on the Tour Information and Safety Declaration Form will only be used by PTNZ. However, in the unlikely event of an accident, any special medical or personal information may be supplied to medical or emergency services personnel.
By signing these terms and conditions you certify that your image may be used without charge by PTNZ for promotional purposes including but not limited to the website, printed promotional items and promotional presentations, unless you notify us in writing that you do not wish to have your image to be used for these purposes.