Our supported cycle tours and self guided cycle packages are operating as normal in Alert levels 1 & 2. Let’s get out into the countryside again!

For those outside of NZ, we recommend you hold off making confirmed bookings until borders reopen. We are happy to pencil you in on a departure but are not accepting any confirmed bookings until we have some clarity over when the NZ-AUS border and other international borders will reopen.

 

Booking trips in uncertain times

We understand there is a lot of uncertainty around making plans with the threat of Covid-19 related travel alerts interfering with travel bookings. While New Zealand is under New Zealand Government alert level 1-4 travel restrictions, our standard Booking Terms & Conditions apply. However we have added some special conditions for bookings on tours operating from September 2020 affected by Covid-19 to help you book in confidence:

Supported bike & scenic tours
Should New Zealand Government alert level 3 or 4 travel restrictions prevent a New Zealand resident booked on a PureTrails New Zealand bike or scenic tour from travelling, the following additional conditions will apply:

– Contact us at least 10 days prior to your trip to transfer 100% of the deposit and balance paid to any future tour; OR

– Contact us at least 10 days prior to your trip to receive a refund less the deposit paid

– For cancellations within 10 days of your trip, a credit based on costs we are able to recover from our service providers, excluding the non-refundable deposit, will be available for any future trip

Self Guided Cycle Packages
Should New Zealand Government Level 3 or 4 travel restrictions prevent a New Zealand resident booked on a PureTrails New Zealand self guided package from travelling, the following additional conditions will apply:

+ Contact us at least 10 days prior to your package start date to transfer 100% of the deposit and balance paid less a $50pp administration fee to any future package within 12 months; OR

+ Contact us at least 10 days prior to your package start date to receive a full refund less a $50pp administration fee

+ For cancellations within 10 days of your package start date, a credit based on costs we are able to recover from our service providers, excluding a $50pp administration fee, will be available for any future self guided package within 12 months

 
Proof of your residential location may be required to access these special conditions.

 

What we are doing to keep you safe

Being out in the fresh air in the sparsely populated South Island countryside cycling certainly encourages social distancing! However we do have to be mindful of ways to minimise health risks while we are in close confines such as travelling to and from the trails in our buses or at meal times.

Here are some of the ways we are minimising health risks:

  • Full clean/disinfectant of interior and exterior of vehicles/bikes prior to any tours commencing, and between.
  • All travellers and guide to use hand sanitizer (provided) every time they enter/exit the vehicle, and before eating, after using bathroom. Any sneezing/coughing must be into the elbow or following good hygienic etiquette.
  • Hard surfaces and door handles in the vehicle will be cleaned daily by the guide.
  • While in the vehicle it is recommended everyone where a face mask (bring your own); and space themselves out within the vehicle; and use the same seat for the duration of the tour.
  • We recommend our cyclists bring their own helmet if possible.
  • We request each tour participant bring their own travel mug for trail-side tea & coffee stops etc, and be responsible for your own mug throughout the trip.
  • At trail-side morning tea stops the snack table will be arranged so that all items can be assessed with minimal touching. Guide to wear gloves while handling food packaging. All foods offered to be prepacked (nuts/muesli bars/crackers/cheese/cookie time biscuits). No multi-serve frooze balls/cakes/slices).
  • While biking all customers are encouraged to keep 1 meter distance from other riders within the group, and 2 meters distance from any other people in the vicinity who are not part of the tour group.
  • The guide will keep a log of the movements of the group when visiting cafes/restaurants etc so detailed records of specific locations/times can be used as a reference for contact tracing. All customers are encouraged to use the Government Covid-19 Tracer app if possible.
  • Where there are obvious signs that a person is not well, they will be immediately isolated fromĀ  the group and found somewhere to self isolate so they can take advice from the Ministry of Health regarding what actions to take .